What motivates or discourages users? Where are their frustration points? Directly observe users and conduct research to truly gain insight into their perspectives.
Combined research to observe where users' problems exist and formulate the current and desired outcomes.
Draw parallels to conclude patterns in the users' current experiences. Identify common painpoints and plan to solve for unmet needs.
Let it all out! Work as a team to brainstorm ideas of innovation and see what sticks. Create fluency (volume) and flexibility (variety). Work past obvious solutions.
Gather two of three of the best innovations and build them - rapidly. Click, swipe, scroll - interact!
Solicit feedback from real users. Test a variety of concepts and have the user compare. Tesing informs iterations.